Support

Report a bug. Get in touch.

Use public-safe job details from your dashboard when asking for help. Do not send generated transcript text unless support explicitly asks for a minimal excerpt.

Contact

Email [email protected] for bugs, questions, and account or billing help.

Include what you were doing, what you expected, and what happened instead. For generation issues, include your account email, Support ID, and failure code from your dashboard.

Looking for instructions?

Start with How to install for Chrome Web Store and manual installation steps.

The How To Use guide covers generation, lyrics correction, single-word fixes, and study tools.

Generation support

Share status, stage, timings, language pair, minute usage, and failure code from the job detail page.

Billing support

Use the dashboard billing portal for card and subscription changes. Contact support for refunds or invoice issues.

Language coverage

Report repeated accuracy issues with the language pair and public video context, but avoid sending full transcripts.